About
Three years of frontline customer operations for TUI across four postings, after a year of customer service for BASE. Since 2025 I have been building with AI.
At TUI I was the first point of contact for international guests for the whole of their stay, in Gran Canaria, Cancún, Sal and Bayahibe: questions, complaints and unexpected situations handled on my own judgment, in Dutch, English and French, alongside selling excursions and following them up.
Since 2025 the work is building: a customer-intelligence prototype that is live, an operating layer for AI agents that I work from every day, and this site, designed from measured references. The record is in git and at live URLs.
The role I want is one where customer operations and AI meet, at a company whose product is automation or AI.
- Languages
- Dutch, English, French. Spanish, beginner.
- Based
- Hoeselt, Belgium
- Tools in use
- Claude Code, n8n, Make, Vercel, APIs, MCP, Git, headless Chrome